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How an IT Support company can benefit your business

In the last year, technology has been playing an ever important role. Faced with the challenges posed by a pandemic that has caught the world unprepared, even mid-sized businesses have had to accelerate their adoption of digital technologies. Outsourcing IT operations to a specialist IT Support Company has emerged as a solution to ensuring business continuity and cost efficiency in times when it’s imperative that technology run smoothly.

An IT support company can be a full-time or part-time strategic partner. Managed service providers facilitate smooth and secure IT operations so that your company can focus on the core aspects of your business. Before getting a consultation with an IT team, have a look at the various services they offer and some of the key benefits they provide:

Prompt IT Help

When outsourcing IT operations to a managed service provider, an IT helpdesk will be available to provide 24/7 IT support. A team of experienced specialists remains on standby for any issues that might arise. While most office-goers today are adept with technology, unexpected incidents can still occur. A server may crash or a printer might not work. This is where the IT helpdesk comes handy. IT helpdesk staff are trained to deal with both with minor issues and more complicated matters alike.

Data Backup and Recovery

For the majority of businesses data is one of the most valuable assets they possess. Data predicts consumer behaviour, measures ROI and informs business strategy. To mitigate the risk of losing data without which a company could not function, it’s of utmost importance to have a plan for data backup and restoration. An IT services company will help your business put in place an effective backup strategy and will manage data backups as part of their service package.

Microsoft Office 365/Email

A managed service provider who is a Microsoft partner can set up Office 365 for your organisation, helping you decide on the appropriate software packaged for your business needs. Office 365 operates both as a cloud server and as an email management platform, facilitating communications across an organisation.

Managing Security

No business, small medium sized or large, is exempt from hacker’s attempts to breach security. An experienced IT Services company can help your business with the setup of a security system, protecting you networks and data from malicious attackers. Some of the means of upholding IT security include network monitoring, setting up firewalls, installing and updating anti-viruses and patching, among others.

Inter and Intra Networks

An IT team can help with the set-up of a LAN network, or with a Wi-Fi connection. A working internet connection is now essential in almost all companies. These networks can also perform individual data backup from a personal computer.

Solutions may often be unique depending on the business. Certain types of organisations banks and hospitals may need robust LAN connections and security, whereas others may want to focus more on setting up a general helpdesk. An experienced IT Support Company can advise on the right course of action for your business.

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